Privacy Policy

1. Introduction

Welcome to Heritage Mane ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us at our barbershop located in Hoboken, New Jersey. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

or 2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Book appointments through our website or third-party booking platform (Vagaro)
• Visit our barbershop for services
• Purchase products or memberships
• Contact us for customer service
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Appointment preferences and service history
• Payment information (processed securely through third-party payment processors)
• Demographic information (age, gender for service customization)
• Photographs (with your consent, for before/after service documentation)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website information
• Device identifiers and characteristics

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and improving our barbershop services
• Processing appointments and managing your account
• Processing payments and transactions
• Sending appointment reminders and confirmations
• Communicating about services, promotions, and special offers
• Personalizing your experience and service recommendations
• Analyzing website usage to improve our online presence
• Complying with legal obligations and protecting our rights
• Preventing fraud and ensuring security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business:

• Vagaro: Our appointment booking and management platform
• Payment Processors: For secure payment processing
• Email Service Providers: For sending communications
• Website Hosting Services: For maintaining our online presence

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes or court orders
• Government investigations
• Protection of our rights, property, or safety
• Protection of our customers' rights, property, or safety

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection practices
• Secure payment processing through certified providers

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Customer account information: Retained while your account is active and for 3 years after last activity
• Appointment and service records: Retained for 7 years for business and legal purposes
• Payment information: Retained only as long as necessary for transaction processing and legal compliance
• Marketing communications: Retained until you opt out or request deletion

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and performance
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites, including our booking platform (Vagaro) and social media accounts. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover we have collected information from a child under 13, we will delete such information promptly.

For children under 18, we require parental consent for certain services and may collect limited information necessary to provide age-appropriate services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Compliance

This Privacy Policy is designed to comply with applicable privacy laws, including but not limited to:

• California Consumer Privacy Act (CCPA)
• General Data Protection Regulation (GDPR)
• New Jersey state privacy laws
• Other applicable federal and state privacy regulations